Customer Engagement Whitepaper – Microsoft

Table of Content

    Customer service managers place customer engagement in the top three priorities for the next five years, according to a whitepaper on how to make self-service an effective part of a service resolution timeline, from preventive to automated, while ensuring high customer satisfaction

    Downlaoad Whitepaper

    Creating Highly Engaged (and) Satisfied Clients. Source:


    More than 40 percent of organizations have customer engagement initiatives with an average 23 percent premium in key metrics
    (revenue, cost, profitability, etc.) over companies that don’t have a customer engagement initiative in place.